Converged Voice and Data Communications Solution is Key to Growth and Competitiveness of 11-location, 1,000 Employee New Jersey-based Manufacturer and Supplier.
Rochester, NY, October 16, 2007 OneStream Networks, a leading national end-to-end managed IP services provider, today announced a multi-year outsourced network, hardware and VoIP services contract with an international manufacturer and supplier based in New Jersey. OneStream becomes the single-source provider of the customers global communications infrastructure and services, including one of the larger hosted VoIP deployments in the country.
At the heart of the convergence project is OneStreams Smart Business Solutions portfolio, a comprehensive suite of on-demand IP applications and outsourced VoIP telephony services delivered and managed via OneStreams private global Quality of Service (QoS)-enabled MPLS IP network.
Source:http://www.tmcnet.com/usubmit/2007/10/15/3015895.htm
Showing posts with label VoIP Conference Calling. Show all posts
Showing posts with label VoIP Conference Calling. Show all posts
Monday, October 15, 2007
Friday, October 12, 2007
Is Microsoft VoIP ready for prime time?
Enterprise Voice
Enterprise Voice is the VoIP component of OCS, and it’s an important point of the Unified Communications goal of OCS (along with audio conference calling ,video conference calling, conferencing, IM, and Outlook/Exchange integration). OCS makes VoIP an integral part of working with Office applications. Users can make phone calls in a “click-to-call” manner to Outlook and Communicator contacts.
OCS also provides a similar sort of functionality as services such as Google’s GrandCentral, which allow users to integrate all their phone numbers. Users can register their mobile phones and other devices with OCS; they then receive calls simultaneously on all registered endpoints and can choose which to answer. Through the Enterprise Voice client software, users can also choose whether to forward unanswered calls to another number or log them for notification.
In addition, the voice functionality doesn’t limit users to calling within the local area network. Users with Internet connections can call into the office remotely. They don’t have to use a VPN or pay long-distance charges.
Cost savings go beyond substituting VoIP for PSTN calls. When calls do need to go through the PSTN, Enterprise Voice uses least-cost algorithms to determine how to route those calls.
PBX integration
Based on the SIP standard, OCS offers integration with a company’s existing IP PBX if it supports SIP and native PBX integration. That means users can use existing handsets to make and take phone calls, as well as Office Communicator 2007 on their computers.
A mediation server mediates signaling and media between the OCS and PBX systems. It’s necessary if you’re using a basic media gateway. If you have an advanced media gateway, however, the gateway handles mediation, and you don’t need a mediation server. Media gateways are devices that translate the signaling and media between the Enterprise Voice software and the PSTN.
When the PBX routes calls to users, it also sends the call to OCS. OCS then routes the call to the user’s registered SIP endpoints while the PBX sends it to the PBX phone on the user’s desk.
Another option is to set up OCS to handle phone calls for an individual department within a company while the rest of the company uses the existing PBX. This allows you to roll out OCS in increments within the organization and/or to deploy OCS only for those groups that need its features.
A media gateway can connect the OCS/VoIP group with the PBX. The members of these groups don’t necessarily have to be in the same physical location. If the team members are in disparate locations, they can use OCS for communications, which can save a significant amount of money in long-distance charges.
You can place Enterprise Voice either in front of or behind the PBX. Each option has advantages and disadvantages. Placing Enterprise Voice in front of the PBX means incoming calls come into the media gateway, and it routes calls to the PBX or OCS as appropriate. Placing Enterprise Voice behind the PBX means incoming calls go to the PBX first, and it routes calls for Enterprise Voice users to the media gateway.
OCS and Exchange Server 2007 Unified Messaging (UM) can work together to provide users with Outlook Voice Access. This makes e-mail messages, faxes, and voice messages all accessible from Outlook on a computer or over the phone via an access number assigned by the Exchange UM administrator. Exchange UM can provide voice mail services when you use OCS without PBX integration.
Drawbacks
Of course, like any VoIP solution, a network or power outage may cause you to lose telephone service. In addition, problems with the OCS server itself may result in a voice outage.
You’ll want to have an alternative calling method available for emergency services (i.e., 911) in such cases. OCS doesn’t automatically provide physical location information to emergency services when a caller dials 911.
Another consideration is that when using PBX integration, users can’t use the OCS voice mail. That means you have to either use the voice mail system on the PBX or configure voice mail on Exchange Unified Messaging.
Deploying Enterprise Voice can be complex. If you have outside callers who use Office Communicator, you need an Access Edge Server and Audio/Video Edge Server so their calls can go through the firewall or NAT device.
The A/V Edge Server includes an A/V Authentication service that authenticates outside callers. In addition, you need to translate phone numbers to the E.164 format, create dialing plans, define usage records to assign call permissions to users, and populate a routing table for determining how to route which calls to which gateways.
Source:http://blogs.techrepublic.com.com/networking/?p=363
Enterprise Voice is the VoIP component of OCS, and it’s an important point of the Unified Communications goal of OCS (along with audio conference calling ,video conference calling, conferencing, IM, and Outlook/Exchange integration). OCS makes VoIP an integral part of working with Office applications. Users can make phone calls in a “click-to-call” manner to Outlook and Communicator contacts.
OCS also provides a similar sort of functionality as services such as Google’s GrandCentral, which allow users to integrate all their phone numbers. Users can register their mobile phones and other devices with OCS; they then receive calls simultaneously on all registered endpoints and can choose which to answer. Through the Enterprise Voice client software, users can also choose whether to forward unanswered calls to another number or log them for notification.
In addition, the voice functionality doesn’t limit users to calling within the local area network. Users with Internet connections can call into the office remotely. They don’t have to use a VPN or pay long-distance charges.
Cost savings go beyond substituting VoIP for PSTN calls. When calls do need to go through the PSTN, Enterprise Voice uses least-cost algorithms to determine how to route those calls.
PBX integration
Based on the SIP standard, OCS offers integration with a company’s existing IP PBX if it supports SIP and native PBX integration. That means users can use existing handsets to make and take phone calls, as well as Office Communicator 2007 on their computers.
A mediation server mediates signaling and media between the OCS and PBX systems. It’s necessary if you’re using a basic media gateway. If you have an advanced media gateway, however, the gateway handles mediation, and you don’t need a mediation server. Media gateways are devices that translate the signaling and media between the Enterprise Voice software and the PSTN.
When the PBX routes calls to users, it also sends the call to OCS. OCS then routes the call to the user’s registered SIP endpoints while the PBX sends it to the PBX phone on the user’s desk.
Another option is to set up OCS to handle phone calls for an individual department within a company while the rest of the company uses the existing PBX. This allows you to roll out OCS in increments within the organization and/or to deploy OCS only for those groups that need its features.
A media gateway can connect the OCS/VoIP group with the PBX. The members of these groups don’t necessarily have to be in the same physical location. If the team members are in disparate locations, they can use OCS for communications, which can save a significant amount of money in long-distance charges.
You can place Enterprise Voice either in front of or behind the PBX. Each option has advantages and disadvantages. Placing Enterprise Voice in front of the PBX means incoming calls come into the media gateway, and it routes calls to the PBX or OCS as appropriate. Placing Enterprise Voice behind the PBX means incoming calls go to the PBX first, and it routes calls for Enterprise Voice users to the media gateway.
OCS and Exchange Server 2007 Unified Messaging (UM) can work together to provide users with Outlook Voice Access. This makes e-mail messages, faxes, and voice messages all accessible from Outlook on a computer or over the phone via an access number assigned by the Exchange UM administrator. Exchange UM can provide voice mail services when you use OCS without PBX integration.
Drawbacks
Of course, like any VoIP solution, a network or power outage may cause you to lose telephone service. In addition, problems with the OCS server itself may result in a voice outage.
You’ll want to have an alternative calling method available for emergency services (i.e., 911) in such cases. OCS doesn’t automatically provide physical location information to emergency services when a caller dials 911.
Another consideration is that when using PBX integration, users can’t use the OCS voice mail. That means you have to either use the voice mail system on the PBX or configure voice mail on Exchange Unified Messaging.
Deploying Enterprise Voice can be complex. If you have outside callers who use Office Communicator, you need an Access Edge Server and Audio/Video Edge Server so their calls can go through the firewall or NAT device.
The A/V Edge Server includes an A/V Authentication service that authenticates outside callers. In addition, you need to translate phone numbers to the E.164 format, create dialing plans, define usage records to assign call permissions to users, and populate a routing table for determining how to route which calls to which gateways.
Source:http://blogs.techrepublic.com.com/networking/?p=363
Thursday, October 11, 2007
RingCentral Adds Outbound VoIP Capability to Virtual Phone System
RingCentral launches DigitalLine a VoIP service that adds the convenience and cost savings of Internet-based telephony to RingCentral’s virtual phone system for small businesses. In contrast to stand-alone VoIP services that focus simply on low-cost calling, RingCentral uses VoIP to add value and utility to small business communications. DigitalLine is seamlessly integrated into RingCentral’s robust hosted phone and fax service, allowing customers to place and receive calls using a broadband Internet connection. With DigitalLine, RingCentral delivers a complete hosted PBX solution for small businesses. RingCentral gives customers the ability to use a mix of traditional land line, mobile and VoIP communications to place and receive calls. With RingCentral, small businesses and mobile professionals can interact with customers more professionally, using all the features of a big company phone system at a fraction of the cost and all under a single phone bill.
“RingCentral is focused on the needs of small businesses and mobile professionals -- a market that’s been underserved by traditional carriers and hardware manufacturers,” said Vlad Shmunis, CEO of RingCentral. “With DigitalLine we’ve created the industry’s first on-demand solution that seamlessly integrates VoIP with conventional voice and fax communications. Our DigitalLine VoIP option further empowers RingCentral users to improve their professional image while staying in touch with their customers and in control of their communications.”
“Small businesses need the same kind of communications services large businesses need but without the cost or the administrative overhead,” said Rob Enderle, Principal Analyst for the Enderle Group. “By effectively using the power of VoIP to create a rich communications service, RingCentral has provided a solution that exceeds what most large businesses can afford to supply their employees at a small business price. RingCentral gives the small business employee an edge many large corporations will envy.”
Unlike other providers offering VoIP services, RingCentral does not require small businesses to rely solely on VoIP. By integrating all communication lines (mobile, home, office and fax), RingCentral provides a smarter way to leverage all the available communications technologies in the most time- and cost-efficient manner. As part of every basic service plan, DigitalLine enables customers to receive calls over the Internet at no additional cost. Small businesses can experience the savings and convenience of RingCentral DigitalLine VoIP and determine if the service is a fit for them, risk free. Through a service upgrade, customers receive a complete phone service allowing them to both receive and place calls over the Internet using a softphone, IP phone or ATA adaptor.
“My team and I are very impressed with RingCentral and the new DigitalLine option. Because our employees often work remotely, we rely on RingCentral to keep us connected and give our company a unified presence,” said Tom Sagi of First Data Independent Sales, a provider of electronic payment systems. “We have saved thousands of dollars by not using a traditional PBX, and now with DigitalLine, we’re saving even more money -- without the need to completely switch our business over to VoIP.”
With the only phone management service developed specifically to meet the needs of small businesses and mobile professionals, RingCentral to date has attracted more than 40,000 customers, and is signing up thousands more each month. With DigitalLine, small businesses can be even more productive and responsive to customers and save money at the same time.
DigitalLine Features and Pricing
DigitalLine dovetails with RingCentral’s virtual phone service, and enhances it with additional time- and cost-saving features. Small businesses can assign DigitalLine to any extension in their account and use Answering Rules to route calls to DigitalLine phones according to day, time and Caller ID. A unified Call Log keeps track of all incoming and outgoing calls. The enhanced Call Controller with SoftPhone provides the added convenience of answering and placing calls directly from the PC, conference calling, and recording calls for records or for sharing with colleagues. If small businesses prefer a hardware phone, they can use their existing analog phones with an ATA adapter or purchase a digital Internet phone that connects directly to the network connection. Customers can also use any SIP-compatible device that they may already own. DigitalLine also integrates with Microsoft Office and provides enhanced e911 service.
RingCentral is offering DigitalLine through three promotional plans. Introductory pricing is as follows(1):
* Basic - 4.99 per month — This plan uses customers’ existing RingCentral plan minutes for inbound and outbound calling anywhere in the U.S. and Canada. Additional minutes are added at the set plan rate.
* Standard - 9.99 per month — This plan provides 500 minutes of outbound local and long distance calling anywhere in the U.S. and Canada, additional minutes only 3.9¢ per minute.
* Unlimited - 24.99 per month — This plan provides unlimited outbound local and long distance calling anywhere in the U.S. and Canada.
(1) These introductory prices represent a 50 percent discount for the first six months of service.
Source:http://www.voipmonitor.net/2007/10/09/
“RingCentral is focused on the needs of small businesses and mobile professionals -- a market that’s been underserved by traditional carriers and hardware manufacturers,” said Vlad Shmunis, CEO of RingCentral. “With DigitalLine we’ve created the industry’s first on-demand solution that seamlessly integrates VoIP with conventional voice and fax communications. Our DigitalLine VoIP option further empowers RingCentral users to improve their professional image while staying in touch with their customers and in control of their communications.”
“Small businesses need the same kind of communications services large businesses need but without the cost or the administrative overhead,” said Rob Enderle, Principal Analyst for the Enderle Group. “By effectively using the power of VoIP to create a rich communications service, RingCentral has provided a solution that exceeds what most large businesses can afford to supply their employees at a small business price. RingCentral gives the small business employee an edge many large corporations will envy.”
Unlike other providers offering VoIP services, RingCentral does not require small businesses to rely solely on VoIP. By integrating all communication lines (mobile, home, office and fax), RingCentral provides a smarter way to leverage all the available communications technologies in the most time- and cost-efficient manner. As part of every basic service plan, DigitalLine enables customers to receive calls over the Internet at no additional cost. Small businesses can experience the savings and convenience of RingCentral DigitalLine VoIP and determine if the service is a fit for them, risk free. Through a service upgrade, customers receive a complete phone service allowing them to both receive and place calls over the Internet using a softphone, IP phone or ATA adaptor.
“My team and I are very impressed with RingCentral and the new DigitalLine option. Because our employees often work remotely, we rely on RingCentral to keep us connected and give our company a unified presence,” said Tom Sagi of First Data Independent Sales, a provider of electronic payment systems. “We have saved thousands of dollars by not using a traditional PBX, and now with DigitalLine, we’re saving even more money -- without the need to completely switch our business over to VoIP.”
With the only phone management service developed specifically to meet the needs of small businesses and mobile professionals, RingCentral to date has attracted more than 40,000 customers, and is signing up thousands more each month. With DigitalLine, small businesses can be even more productive and responsive to customers and save money at the same time.
DigitalLine Features and Pricing
DigitalLine dovetails with RingCentral’s virtual phone service, and enhances it with additional time- and cost-saving features. Small businesses can assign DigitalLine to any extension in their account and use Answering Rules to route calls to DigitalLine phones according to day, time and Caller ID. A unified Call Log keeps track of all incoming and outgoing calls. The enhanced Call Controller with SoftPhone provides the added convenience of answering and placing calls directly from the PC, conference calling, and recording calls for records or for sharing with colleagues. If small businesses prefer a hardware phone, they can use their existing analog phones with an ATA adapter or purchase a digital Internet phone that connects directly to the network connection. Customers can also use any SIP-compatible device that they may already own. DigitalLine also integrates with Microsoft Office and provides enhanced e911 service.
RingCentral is offering DigitalLine through three promotional plans. Introductory pricing is as follows(1):
* Basic - 4.99 per month — This plan uses customers’ existing RingCentral plan minutes for inbound and outbound calling anywhere in the U.S. and Canada. Additional minutes are added at the set plan rate.
* Standard - 9.99 per month — This plan provides 500 minutes of outbound local and long distance calling anywhere in the U.S. and Canada, additional minutes only 3.9¢ per minute.
* Unlimited - 24.99 per month — This plan provides unlimited outbound local and long distance calling anywhere in the U.S. and Canada.
(1) These introductory prices represent a 50 percent discount for the first six months of service.
Source:http://www.voipmonitor.net/2007/10/09/
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