Thursday, September 27, 2007

Ring 2 sets, controls conference calls from BlackBerries

U.K. provider Ring2 is now selling a voice conference-call service in the United States and trying to separate its offerings from competitors’ with software that lets customers control calls from their BlackBerries.

The way it works, when the first participant has called into the conference, the conference leader’s BlackBerry buzzes with a message that the first person has arrived. The caller then asks the leader if he wants to see who it is. If the leader clicks yes, the device shows the person’s name, and then adds names as other callers join. The leader can also add people via the Blackberry and mute lines.
Read the latest WhitePaper - Speeding Network Operations Problem Diagnosis with Route Analytics

“This seems like a niche market, but it might be something that customers like,” says Kitty Weldon, an analyst with Current Analysis. The service would be best suited to companies that issue BlackBerries to their end users and for whom conferencing is a big part of doing business, she says. Ring2 says it hopes to attract law firms, financial institutions and consultants.

InterCall has similar remote conference control for BlackBerries, but other conference-call providers, such as AT&T, BT, Premier and Verizon, do not.

Ring2 claims only 30% of call leaders dial in from their own office where their computer is available, so the BlackBerry controller expands the locations from which they can exert control. The company claims customers use desktop control of conferences 2% of the time, but use of BlackBerry control is 60%.

The cost of Ring2 Conference Controller for BlackBerry is rolled into the standard fee for the provider’s conferencing service, which is typically eight to 16 cents per minute per caller on a conference. For a large enterprise with more use, that price can drop as low as three cents per minute.

When customers sign up for the service, they get controller clients from Ring2 that they distribute to their BlackBerry users via the corporate BlackBerry server. End users don’t have to do anything to install the software. Customers provide the BlackBerries.
Source:http://www.networkworld.com/

Tuesday, September 25, 2007

Conference Calling Goes Global

Our lives have changed thanks to globalization. It has changed our ways of living. It has allowed us to avail of products and services that we could not have otherwise. It has opened our minds to what the rest of the world can offer. At the same time, it has also transformed our ways of doing business. Gone are the days when file cabinets and piles of paper dominated our offices. These days, a single computer can hold all our data. Any data that is required by us will only be a few mouse clicks away.

In a way, that reveals the new look of business. Convenience and speed have become necessities. Could that be a reason why many organizations are gradually choosing conference calls over the traditional business meetings? To begin with, business meetings usually involve a certain amount of delay. Even if the meeting starts on time, some amount of time will inevitably be lost while commuting to the meeting. That time might have been put to better use. Moreover, a good deal of time goes into preparing the conference room, inviting and assisting the delegates, and generally ensuring that there are no hiccups.

In addition to the waste of time, there are various kinds of costs linked with the traditional business meeting. Often enough, delegates have to be flown in from different places. This is more so these days, when the workforce is scattered across the world. Air fares and accommodation costs can adversely affect the company's budget.

Thus, more and more business organizations are looking to the conference call to have important discussions. This is especially important when the matter to be discussed is one of crucial importance and which cannot wait for a traditional business meeting. The "con call" as it is popularly referred to, provides a quick and efficient way to carry out discussions on a given matter. Moreover, the organization concerned then has to pay only for the conference call service, thus saving on larger costs like travel and hotel bills.

Also, conference calls need not be restricted to only domestic calls. International conference call services are easily available. Thus, one can simultaneously talk to someone from the same office building and someone living in a far-off land. These days, we have access to a variety of conference call service providers. The numbers of providers ensure that we will get good bargains.
Source:http://pr-gb.com/

Thursday, September 20, 2007

Five Steps to Clearer Audio Conferences

At San Francisco's Sedgwick, Detert, Moran & Arnold, our IT department received constant complaints from our users who tried to conduct audio or video conferences.

Our legal professionals were frustrated by poor audio, low volumes, or static instead of content. How did we resolve these issues?

We established five rules for successful audio conferences, which can apply to the audio portion of video conferences or webinars, as well as the traditional teleconference.

1. Turn off your BlackBerry.

BlackBerrys emit annoying radio frequency interference that is picked up by telephones, microphones and speakers.

They aren't the only guilty party: To some extent cell phones and all wireless devices could be considered co-defendants to this noise complaint.

But BlackBerrys, because they are much more likely to be transmitting information, are most problematic.

Of wireless protocols in use today, Global System for Mobile or GSM -- perhaps the most popular -- is probably the worst offender because of the way it uses the electromagnetic spectrum.

Your conference microphones work by translating sound waves into electromagnetic signals that are then sent to your conferencing system.

Meanwhile, your BlackBerry is sending out pulses of electromagnetism to communicate with its network. These pulses are essentially highjacking the electronics of your microphone and sending those pulses directly through the microphone to your conferencing system. You hear these electromagnetic pulses as that characteristic staccato of buzzes.

If you can't get people to turn off their BlackBerrys, consider investing in shielded microphones and cables.

Audio Technica U.S. Inc. makes a whole line of shielded boundary microphones. We've had great luck with the model U841A. Make sure your cables are also shielded or quad-style.

2. Avoid using a cell phone for audio conferences.

The quality of cell phone calls is poor and often filled with static. One cell phone on the call can create enough noise to ruin a conference for the other callers. If you absolutely have no other choice, please mute your cell phone during the call.

3. Don't use your office speakerphone.

High-end Polycom Inc. speakerphones and built-in conferencing systems offer duplex voice transmission.

This means that two people can talk at the same time without attenuating or diminishing the volume of one another. Although your office phone is capable of duplex voice transmission, your office speakerphone is not.

4. Mute your microphone when not talking.

Microphones will indiscriminately pick up the slightest of movement, breathing, rustling of papers or side conversations. In order for the group to hear the speaker, background noise must be kept to a minimum.

5. Locate the microphone, speak clearly into it and keep everything else away from it.

In order to be heard, you must be within three feet of the microphone and speak directly into it. You must also keep rustling papers, tapping pencils -- as well as noisy laptops and projectors -- as far away from the microphone as possible.

High-end conference rooms often have the microphones built into the table top, which makes their location easy to ignore or cover with papers or lunch.
Source:http://www.law.com/jsp/

Monday, September 17, 2007

Low-Cost Conference Calls Get Easier To Setup And Cheaper To Pay For: JaJah Conference Calls

The new service allows for the setup, scheduling and delivery of low-cost conference calls with up to ten different participants. As for JaJah standard calls, the whole setup to initiate a conference is done on the web, with any type of computer and through a very simple and easy-to-use one-page interface.

Keep in mind that JaJah, does NOT require you to use any headset, microphone or other special software or device to hook to your computer. You simply fill in the numbers/names of the people you want to call and JaJah does the rest by transferring all that info the public telephone network and ringing you and your contacts phones at the moment you initiate your call.

JAJAH Conference Calling is a new powerful feature now accessible on top of the excellent web-based JaJah calling service. The new feature allows you to schedule and initiate very-low-cost conference calls in a very straightforward and easy-to-use online set up.

The service is open to anyone, individuals, small businesses and large companies and it takes next to no time at all to get started on it.

JAJAH Conference Calls make conference calls easier than they've ever been - and cheaper (of course).

You can add up to ten participants to a single call and for frequent conference calls with the same participants, you can set up groups in your JAJAH address book.

Missing a conference call is also a thing of the past because JAJAH actively rings the participants to start the conference. And you can schedule them ahead of time and send yourself a text message reminder shortly before the call begins.



How does it work?

Simple. Instead of just entering the one number you want to reach, click "Set up conference call" to enter additional numbers or contacts. You can add up to 10 participants to your conference. The new JAJAH Conference Calls feature also allows the scheduling of conference calls, and – as an option – the ability to send a text message reminder to the conference call invitees shortly before the start of the call.

Another very useful feature called "Groups" allows the easy recording of individual contacts into a group as to facilitate calling multiple people on a frequent or systematic basis.

None of the conference call attendees you are inviting will need to register or pay for anything. Only one, the conference call initiator has to pay for the cost of the call.

All conference calls costs are completely transparent to you as the exact cost for any conference call you may want to initiate is updated in real-time as you add new invitees to the call invitees list next to the "Call" button.

Here an example of the costs: You are in Montreal, Canada (Zone 1). You want to talk to your friends in France, Belgium (Zone 2) and Guinea (Zone 4). With JAJAH, talking to your friends at the same time will cost you no more than 24 Cents (US) per minute. Compared to other major conference calling providers you may save up to 95% on a single conference call.

source:http://www.masternewmedia.org/

Wednesday, September 12, 2007

FVC launches Polycom's CX range of IP phones with end-to-end support for Microsoft Office Communications Server 2007

The Polycom product family includes the CX100, a portable Microsoft Office Communicator 2007 speakerphone peripheral, the CX200 speakerphone and handset, the CX400 cordless desktop handset, and the CX700 executive IP telephone.

Office Communications Server 2007 delivers streamlined communications for users, helping them find and communicate with the right person, right now, from the applications they use most. Without expensive infrastructure and network upgrades, customers can leverage streamlined communications, including software-powered VoIP, Web conferencing and enterprise instant messaging, while maintaining the operational control required.

said K.S. Parag, regional director, FVC. 'Our solutions are designed to bring the richness of the PC together with the familiarity and advanced voice capabilities of the desktop telephone, so users can easily locate and engage with customers, partners and co-workers within a secure and productive environment."

"Polycom's CX solutions for Office Communications Server 2007 enable a flexible, engaging and person-centric communications experience with high definition quality sound, PC integration, buddy list call initiation, and cordless design," said Sunil Bhalla, senior vice president and general manager of Voice at Polycom.

The Polycom CX100 Speakerphone is a peripheral device for Office Communicator 2007 that connects via USB to a laptop or desktop PC without the need to install additional drivers. Polycom is supporting the Office Communications Server 2007 public beta with the CX100 Speakerphone that can be ordered through www.microsoft.com/uc, after downloading the public beta.

The highly portable Polycom CX100 enables hands-free, high fidelity, high definition audio and greater group collaboration through robust, ad hoc conference calls that can be initiated from a laptop located in any conference room, office, or remote location such as a hotel room. The CX100 delivers a mobile high definition voice quality experience, which offers more than four times the clarity of the speakerphone capability found on traditional business phones, and has the flexibility to be used in individual or group communication sessions.

The CX100 closely integrates with Office Communicator 2007 and enables one-touch control of answering or hanging up a call, controlling the volume, and enabling mute directly from buttons on the device.

In addition to the CX100 Speakerphone, other Polycom high definition telephone devices that integrate with Office Communications Server 2007 in development are:

• The Polycom CX200 Desktop Phone is an USB peripheral for Office Communicator 2007 that will provide a full duplex speakerphone and handset and a large enhanced presence status indicator.

• The Polycom CX400 Cordless Phone is a wireless handset with a small base station that connects via USB and includes display capabilities with presence, a 30-foot wireless reception range, and 10-hour talk time.

• The Polycom CX700 IP Phone for executive desktops delivers a presence and directory enabled phone with a color touch screen, USB and Ethernet ports, and a biometric/fingerprint reader.

Source:http://www.ameinfo.com/131946.html

Monday, September 10, 2007

Making your Business Conference Calling Effective and Useful

For a business to reach out to their client base, form connections with their satellite operations, and maintain communication levels exceeding that of emails and memos, they must reach those in their professional network by phone. Business conference calling can be done through a number of services, offering low rates, discounted toll free numbers to call in order to connect with everyone else on the call, and a myriad of added services that bolster the effectiveness of business conference calling.

If you are working for a medium to large size business, then you understand the complexities of managing time, resources, and money. The employees may work several hours from your office and need constant support and contact with your department. A business conference calling plan tailored to your specific needs can help you to stay in constant contact with those you are overseeing. For effective conference calls to become a reality, a business must first find the plan that works for them. There are several questions you must answer to find a suitable plan.

1.Do you know how many minutes/hours you will need for conference calls per month?

2.Looking at those numbers, does it make sense to purchase a monthly subscription plan, reducing your per minute charge for your business conference calling?

3.For effective conference calls, have you considered recording the sessions for transcription later?

4.Do you require a toll free number or will a toll number be sufficient?

Once you have the answers to these questions related to your business conference calling requirements, you can begin searching to find the perfect match for your business. The internet offers a wide array of business conference calling plans to match your company's usage and requirements. Once you have chosen the package right for your business, it is only a matter of holding effective conference calls.

Effective conference calls are achieved by strong leadership, focused discussions, and by having an agenda. A conference call can go awry when those leading the discussion lose focus, talk incessantly about one particular to the topic, or crowd the microphone time, eliminating others from the conversation. Effective conference calls should utilize the resources (people and money) to their advantage, bringing everyone together to brainstorm, listen and become informed on a topic, or just to talk about the business needs for them can be an effective conference calls.

By finding the right business conference calling plan, hosts can utilize the tools at their disposal to make it as easy to join and participate on the call as possible. Effective conference calls happen when those conducting the calls can do so without interference of dropped calls or other annoyances. The right service can promote effective conference calls, as much as the right leadership and personnel.

Source:http://www.articleinsert.com/

Tuesday, September 4, 2007

Conference Call Solutions and Service Providers

Tech savvy corporations and business people are increasingly taking advantage of conference call services that are improving all the time.

Conference calls can be arranged quickly. It may involve just 3 or 4 persons with an audio only link; or it may involve 1000s of persons with audio, video and data links.

The advantages of virtual conference calling are many. Just to name a few:

  • Quick to arrange
  • Value for money
  • Saves travel costs
  • Saves Hotel costs
  • Saves conference room hire costs
  • Reduces administration - try getting a group of 5 from 5 countries to attend a conference at one physical location. Then try the same conference on a virtual basis. Once you have arranged a couple of virtual conference calls, it becomes a snip.
  • Cuts out non-productive time: e.g., waiting at airports or for trains, etc. Once the virtual conference call is over, you can get back immediately to the task in hand.

Virtual conferences can be highly interactive: you can include document sharing and board sharing (brainstorm ideas on one virtual page). With a larger audience, you can also include instant polling ("show of hands").

Some of the things you should look our for when sourcing conference call facilities:

  • Compare set up fees, if any
  • Is there any monthly or weekly "retainer" charge
  • Is there a "connection" charge?
  • Do you pay only for the seconds and minutes that you use?
  • What are the per second or per minute rates?
  • Do you pay for each caller who joins the conference call or do they pay individually?
  • Can you take advantage of local rate calls?
  • Can you offer "free" calls to your invitees?
  • Can you access the service 24/7 if your conference calls are international (when different time zones come into play)?
  • Is the support responsive and friendly?
  • Is there any user experience feedback?
  • Do you need to book the conference call well in advance?
  • Can you cancel the call without penalties?
  • Is there a "welcome" operator or area to introduce participants as they join the conference?
  • Can you obtain transcripts or recordings of the conference?

Plan your conference call and have a set agenda. Ensure that all participants are aware of the agenda. Appoint one or more moderators to ensure that the proceedings run smoothly and within time for all Conference Calls.

Always follow up the actions that come out of the conference call.

Enjoy your conference call, share, benefit and prosper!

Source:http://www.ccallinfo.com/

Hands on with the first NZ hacked iPhone

Imagine two people walking into your office on a relatively slow news day. One is the Pope, and the other is carrying the first hacked iPhone that works on the Vodafone network. It's pretty clear who you’d want to talk to first.

John Ballinger, director of IT company Bluespark, received the iPhone as a gift from one of his clients, Vivienne. The phone was purchased in the US and found its way to John’s desk a few days later, he then proceeded to take apart and unlock the phone in a few hours.

"I was so excited when I made the first call and sent the first text message," says Ballinger. ”It took me over an hour just to take the phone apart, it is so beautifully built and no space is wasted. I used an online how-to guide, but I never realised how incredibly small the components were."

Ballinger says he needed help with the hack, but no soldering iron was required.

"You need these incredibly small needles to perform the hack. I brought some normal needles with me, and they were way too big and blunt, which gives you an idea of how small the components are."

Using a Norwegian based how-to guide, Ballinger managed to unlock the phone by installing certain software and performing a work-around on the hardware.

We quickly got our hands on the iPhone and had a play with the different features. We confirmed that everything worked, including trying conference calling and texting. We also had a play with the brilliant camera feature of the phone, and I for one was surprised at how easy the touch screen was to use.

While the iPhone operates happily on Vodafone’s network, there are certain features that have not been hacked yet. GPRS, the email client and the voicemail inbox have yet to get the treatment. The iPhone also does not natively support 3G.

Source:http://blogs.pcworld.co.nz/pcworld/products/

Monday, September 3, 2007

Benifits of Conference Calling Services

conference call facilities to all those who want to perform an audio or web conference at a short notice. The clients can avail their services for a definite fee - that may vary from service provider to provider - and the users in turn are offered the best of services and support all through the session. The costs of a session are generally affordable, especially when compared with the expenses of a business travel and hotel accommodations, but may vary from one provider to the other. But, irrespective of the service provider, at the end of the day, the user may find that conference call services are the most cost effective way to arrange a trans-continental business meeting.

The conference call services – as offered by the conference call service providers – vary from simple audio conferencing to web conferencing, and each comes with different schemes and special offers. Audio conference call services or audio conference calls are for those who want to communicate things verbally, the same way as one does in a round table meeting, without any visual data exchange. On the other hand, web conference calling involves not only talking, but the participants can also see each other and share a document or parts of a document online if wished so. Audio conference call services are usually charged on a per minute basis while online conference calls levies a fee on a per seat per month basis. It may be $100-150 for a web conference session on an average and $60 for audio conferencing. Concessional rates may be offered to those who are using these conference call services quite frequently.

The communication domain is a fast changing one and hence it is only a matter of time before newer and better technologies emerge and replace the existing ones. In other words, web and audio conferencing, as it exists now, may be substituted by newer technologies in the near future. But until that happens, business will continue to rely on conference call services for their mass business communication, as a cheaper alternative for the costlier business travels, since conference call services are easy, cheap, and effective.

Source:http://www.buzzle.com/editorials/5-18-2006-96545.asp